Features of Managed Hosting
The management services provided by managed hosting set it apart from other dedicated hosting options.
Managed hosting companies are in charge of software and hardware installation and configuration, as well as monitoring, updates, technical support, and system maintenance. Managed hosting solutions can usually be tailored to your company’s specific needs.
They do, however, cover general features such as:
Technical assistance with problem resolution. System administrators, technical staff, and network operations engineers with expertise in a wide range of technologies are employed by managed hosting companies. They invest in their employees to stay current with the latest technological solutions, resulting in long-term customer satisfaction and better service for your company.
Services for security. Security measures are essential for both large and small websites. A managed hosting provider will provide services such as intrusion detection, virus and spam protection, vulnerability scans, physical security (data centre protection), and so on.
What Happend to Acceptable Enterprise Level Support?
jfn482
I moved my clients website (wealth management - 100mil managed assets) to A2 from inferior hosting and management. The support with the migration went pretty well and we bought a years worth of hosting. Support seems to have taken a complete nosedive afterwards. Got (Syed) on tech chat support because any ticket support seems non existent. This is for issue of a downed site. First Syed says hold on while I prepare notes of your issue? After several prompts he comes back and says, we are very busy on our lines and we will be with you in 5 to 10 min.? Why are you on chat tech support with me in the first place, your not supposed be helping anybody else but me at this time. And why would say your gonna take notes and then five min later say an entirely different reason for not interacting with on chat tech support. Livid I end chat and open another, it's Syed again. He apologies for the previous chat ending earlier and asks what the problem is. I'm telling him cant access the Wordpress back end or my main site or my staging sites. He goes off for several minutes "checking" and saying anything back to me after several prompts. This is your chat tech support A2 hosting? And all my tickets from yesterday are still open. Where is your support right now that you promise on your website? And where is the technically knowledgeable professional tech support? Completely blown away by this completely non existent useless 3 grade support period. I can only imagine if the hosting went down again or some complicated major issue were to happen I would be screaming out of frustration. If anything like this happens again I would be taking my frustrations out on every review site (and whatnot else venue) give the full details on this less than crap so called support. My client's business does over 100 mil in managed assets and to have his website hosted on a place where this occurs is in no way acceptable or viable. Unfortunately we have a years hosting. We have not even been with you guys for a month. If this happens in the near future we will be demanding our money back and switch hosting ASAP! Remarkable you even have this level of low quality tech support. There was absolutely nothing in my experience that could convince me that this Syed guy was remotely technical or customer service competent. I did customer service for five years, yeah I know. Get it together A2 before we leave!!
Great service
Eugenio C
Great service, thank you very much.